Everybody that has worked in a call center in India has a story to tell. Call center employees have a close association with cigarettes and masala chai. The smoke break at a call center the most blissful time for a call center agent, yes it is. This space is dedicated to every person that has worked in a call center, the graveyard shift zombies in particular.
Cigarettes and chai (tea) are hugely popular in call centers in India. Inbound calls and outbound calls, both have their share of frustration. The ‘smoke break’ at call centers is the most relaxing time forcall center agents. Though call center cafeterias are equipped with popular beverages/cold-drinks, masala chai rules. Most call center employees prefer to smoke their cigarettes with tapiri chai, rather than chai available in the cafeteria at their workplace. Why? It’s just that the chai strained through a stained muslin cloth tastes…incredibly good.
Taking calls can wear you down. Handling customers over a call is not as pleasant as it seems, especially if customers are in a mood to be entertained. Ask a call center employee if he/she likes taking calls? The deathly silence with an agonizingly painful frown will say it all. Every call center agent wants to get off calls, sadly a large number cannot. You have got to do the annoying mundane job of taking calls daily, to get paid. The highest number of smoke breaks is taken by call center employees after dealing with an irate customer. All that anger and frustration suppressed within after taking a call is let out with cigarettes and ek-cutting masala chai.
Does a call center employee have a
Do you care? Do we care? Life goes on with cigarettes and ‘ek cutting masala chai’!
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